Delivery & Collections

Free Local Delivery service to postcodes IP10 & IP11, Monday-Friday (Excluding Bank Holidays). £35 Minimum Spend To Qualify.

Local Delivery Charge (For Orders Under £35)2.00

Delivery To IP2, IP3, Ip4,IP5 & IP12 – £4.00

We accept most Credit/Debit Cards

Courier Charge of £6.00 on orders under 4.5kg to selected postcodes only.

Bespoke Shipping Can Be Arranged, Please Call The Store. For More Details

Collection from store – We’ll hold your reserved items for 7 days from the date of payment.  If  you don’t collect your items from store within 7 days we will give you a full refund through the payment method that was originally used.

Special Orders

Non Stocked special order/back order items are subject to availability from our suppliers and may take longer than expected to arrive.

If you would like an update on your order please contact us by email on



You must be 18 or over to purchase Livestock.

Deliveries that include Livestock will require someone to accept delivery.


Deliveries that include frozen items will require someone to accept delivery.  We do not accept responsibility for defrosted items if you miss our delivery attempt.


Returns & Refunds

COVID 19 Update: Unfortunately, in some cases due to hygiene reasons, we will not be able to accept returns.

Return/Refund Policy
1.0 If you place an order with us on-line or by telephone, we will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an ‘as new’ condition within 14 days from the day after you receive the goods.
1.1 Products purchased in store, can only be returned with proof of purchase.
1.2 Please let us know that you will be returning the goods within 14 days of receipt.
1.3 You have an unconditional right to cancel your order within 14 days from receipt of the goods without giving a reason, as long as the conditions in 1.0 have been met. We will then refund your money and the standard postage costs you paid for home delivery, as soon as possible but within 30 days of your cancellation and return of the goods.
1.4 Unwanted goods have to be returned at your own expense.
1.5 Glass Aquariums are to be visually checked before accepting on day of delivery, breakages are not covered once accepted.
1.6 This does not affect your statutory rights as a consumer.
1.7 We cannot accept the return of items that have been chewed or knowingly damaged.
Order Tracking
Currently only possible, emailing us on or by calling our office: 01394 286124

Terms of Service

By using the Website, you are deemed to accept the Terms and Conditions.

We reserve the right to change our prices and products at any time, this includes correcting any pricing errors that may have occurred.

When purchasing an item it is your responsibility to read the full item description and to follow the instructions and safety/feeding advice on the product label.

We will not be held responsible for any error in information on our website, we reserve the right to change information and descriptions of products at any time.  Information is provided for your general use only.

We are not responsible for manufacturers’ product information, whether inaccurate or otherwise.  All purchases should be made with this knowledge in mind and information/advice should be checked with the manufacturer.

We put every effort into ensuring that all listed ingredients and information in food stuffs on our website is accurate at the time of publishing, but as we rely on third parties it may not always be current and up to date.  This information is subject to change at any time.  It is your responsibility to check with the manufacturer that the information is correct at the time of purchasing.

It is your responsibility to check with the manufacturer that the foodstuffs you are purchasing is safe for your pet.

We are not responsible for any adverse reactions that your pet may suffer as a result of consuming a foodstuffs purchased from us.

No toy is indestructible and we cannot accept the return of any items that have been chewed or destroyed by your pet.

Always check for wear and tear of toys and supervise your pet whilst using equipment, playing or eating.